License: Demo $150
OS: WinXP,WinVista,WinVista x64,Win7 x32,Win7 x64,WinServer
Requirements: Windows 2008, 2003, Vista, 7, XP. Both 32 and 64 bit are supported., MS SQL 2008,2005 .NET 3.5
Publisher: Polar
Homepage: http://www.polarsoftware.com
Polar Help Desk is a web based help desk that helps you organize support department. With email integration, incident management enables your organization to manage support services to your employees and customers through a central help desk portal.
Pay what you want for your first license of Polar Help Desk 5.
Key advantages:
– Incorporate proven Incident Management process based on ITIL and best practices procedures
– Email integration and automation from multiple mailboxes via POP/IMAP
– Easy management unlimited number of customer, accounts, teams, incidents, email mailboxes
– Service Level Management. Use best practices from ITIL.
– Email Notifications management and customization
– Powerful and completely customizable User Roles and Permissions
– Custom Languages and customization any labels
– Active Directory integration
– API that lets you integrate any system with Help Desk through RESTful API over HTTP protocols
– Build your own new reports using client and server side Java Script.
– Source code available for purchase
